What problems or issues does Muscatine Connect solve and how does it benefit Citizens?

Muscatine Connect by SeeClickFix is an additional resource for community members to report infrastructure issues. Using the app is an efficient way to raise awareness within the City without having to make a phone call. The app streamlines the process of submitting a photo, description of the issue and location; also, Muscatine Connect allows you to track the status of reported issues.

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1. What is Muscatine Connect by SeeClickFix?
2. What can I expect from using this system?
3. What problems or issues does Muscatine Connect solve and how does it benefit Citizens?
4. How does Muscatine Connect differ from other options available to report issues?
5. What should I NOT use this system for?
6. What types of things should I report using this system?
7. Will I receive updates on my request?
8. What if I submitted a request but have not received a response?
9. Is there a cost to users?