MUSCATINE, Iowa – It is always preferred that individuals call 911 to report an emergency, but, in most of Iowa and now in Muscatine County, individuals now also have the ability to text 911 on their mobile phone.
The Iowa Department of Homeland Security and Emergency Management (HSEMD) has been working with six mobile phone service providers (AT&T, i-Wireless, Sprint, T-Mobile, U.S. Cellular, and Verizon) to enable customers to use the Text 911 feature. The Muscatine County Joint Communications Center (MUSCOM) is now among the 97 counties in Iowa who are able to receive and respond to texts.
“It is important to remember, however, that if you can, you should call the 911 center,” Christopher Jasper, MUSCOM shift supervisor, said. “We are able to receive and relay information faster through a phone call. But, if you cannot call, we now have the ability to respond to text messages.”
Jasper said that MUSCOM has just finished testing their compatibility with all six carriers and the feature is now available through the Muscatine 911 call center.
The Text-To-911 process is slower but is a useful tool if you are speech or hearing impaired, or if speaking could cause you harm.
HSEMD points out that using Text-to-911 in an emergency might be helpful if you are deaf, hard of hearing, or have a speech disability, of if making a voice call to 911 might be dangerous or not possible. However, if you are able to make a voice call to 911 and it is safe to do so, you should call instead of sending a text. Voice calls are usually the fastest, most efficient way to reach emergency help.
“Even though we have the capability to receive and respond to text messages, it is still better to call if you can,” Jasper said.
How to Text-to-911 in an emergency:
TEXT-TO-911 FLYER AND FAQ