What if I submitted a request but have not received a response?

The City receives many requests per day, and departments do their best to respond in a timely manner.  If you submitted a request and it hasn't been resolved , please be patient as staff is processing requests in the order that they come in.

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1. What is Muscatine Connect by SeeClickFix?
2. What can I expect from using this system?
3. What problems or issues does Muscatine Connect solve and how does it benefit Citizens?
4. How does Muscatine Connect differ from other options available to report issues?
5. What should I NOT use this system for?
6. What types of things should I report using this system?
7. Will I receive updates on my request?
8. What if I submitted a request but have not received a response?
9. Is there a cost to users?